ILLUME is a beauty salon and spa that offers various services and products to enhance your beauty and wellness. We are committed to protecting and respecting your privacy and personal information. This privacy policy explains how we collect, use, and disclose your personal information when you visit our website, illume.techabytesolution.com, or use our services. Please read this policy carefully and contact us if you have any questions or concerns.
What information do we collect?
We may collect and process the following information about you:
- Information you provide to us. You may provide us with information by filling in forms on our website, booking an appointment, purchasing a product, subscribing to our newsletter, participating in a survey or promotion, contacting us by phone, email, or social media, or providing feedback. The information you provide may include your name, email address, phone number, address, payment details, personal description, and preferences.
- Information we collect automatically. We may collect some information automatically when you visit our website or use our services, such as your IP address, browser type, device type, operating system, pages viewed, links clicked, and other usage data. We may use cookies, web beacons, and other similar technologies to collect this information. You can manage your cookie preferences through your browser settings or by contacting us.
- Information we receive from third parties. We may receive information about you from third parties, such as social media platforms, payment processors, marketing partners, or other service providers. For example, if you log in to our website using your Facebook account, we may receive your name, email address, profile picture, and other information from Facebook. We may also receive information from third parties who conduct surveys, contests, or promotions on our behalf.
How do we use your information?
We may use your information for the following purposes:
- To provide and improve our services and products. We use your information to process your bookings, purchases, payments, and requests, to deliver our services and products to you, to communicate with you, to provide customer support, to solicit your feedback, and to improve our website, services, and products.
- To personalize your experience. We use your information to tailor our website, services, and products to your preferences, interests, and needs, to provide you with relevant recommendations, offers, and promotions, and to enhance your satisfaction and loyalty.
- To market and advertise our services and products. We use your information to send you newsletters, coupons, discounts, and other marketing and advertising materials, to display targeted ads on our website or other platforms, and to measure the effectiveness of our marketing and advertising campaigns.
- To protect and secure our website, services, and products. We use your information to prevent, detect, and respond to fraud, abuse, security breaches, technical issues, and legal claims, to enforce our terms and conditions, and to comply with our legal obligations and requests from authorities.
How do we share your information?
We may share your information with the following parties:
- Our staff and contractors. We may share your information with our staff and contractors who need to access your information to perform their duties and provide our services and products to you. They are bound by confidentiality and privacy obligations and are not allowed to use your information for any other purposes.
- Our partners and affiliates. We may share your information with our partners and affiliates who provide us with services or products that complement or enhance our own, such as payment processors, delivery services, marketing agencies, or other service providers. They are only allowed to use your information in accordance with our instructions and this privacy policy.
- Other users and third parties. We may share your information with other users and third parties when you choose to do so, such as when you post a review, comment, or testimonial on our website or social media platforms, or when you participate in a survey, contest, or promotion that is sponsored or co-sponsored by a third party. You should be aware that any information you share publicly may be seen, collected, and used by others, and we are not responsible for their use of your information.
- Other lawful reasons. We may share your information with other parties when we have a legitimate reason to do so, such as when we need to comply with a legal obligation or request, when we need to protect our rights, property, or safety, or when we need to pursue or defend a legal claim.
How do we protect your information?
We take reasonable measures to protect your information from unauthorized access, use, disclosure, modification, or destruction. We use encryption, firewalls, passwords, and other security technologies to safeguard your information. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your information. You are responsible for keeping your password and account details confidential and for notifying us of any suspected or actual breach of security.
How long do we keep your information?
We keep your information for as long as necessary to fullfill the purposes for which we collected it, unless we have a legal obligation or a legitimate interest to keep it longer. We may also retain some of your information for backup, archival, or audit purposes, or to comply with our legal obligations and requests from authorities. When we no longer need your information, we will delete it or anonymize it in accordance with our data retention policy.
What are your rights and choices?
You have certain rights and choices regarding your information, such as:
- Accessing and updating your information. You can access and update your information by logging into your account on our website or by contacting us. You can also request a copy of your information that we hold by contacting us.
- Opting out of marketing and advertising. You can opt out of receiving marketing and advertising emails from us by following the unsubscribe link in the email or by contacting us. You can also opt out of receiving targeted ads from us or our partners by adjusting your browser settings or by contacting us or the relevant partner. Please note that opting out of marketing and advertising does not mean that you will not receive any communications from us, such as confirmations, receipts, or service updates.
- Deleting or restricting your information. You can request us to delete or restrict your information by contacting us. We will comply with your request unless we have a legal obligation or a legitimate interest to keep your information. Please note that deleting or restricting your information may affect your ability to use our website, services, and products.
- Withdrawing your consent. You can withdraw your consent to our use of your information at any time by contacting us. Please note that withdrawing your consent does not affect the lawfulness of our use of your information before you withdrew your consent.
- Complaining to a supervisory authority. You have the right to lodge a complaint with a supervisory authority in your country or region if you are not satisfied with how we handle your information.
How do we update this policy?
We may update this policy from time to time to reflect changes in our practices, technologies, legal requirements, or other reasons. We will notify you of any material changes by posting the updated policy on our website or by sending you an email. You are advised to review this policy periodically to stay informed of how we use and protect your information. Your continued use of our website, services, and products after we update this policy constitutes your acceptance of the changes.
How do you contact us?
If you have any questions or concerns about this policy or our use of your information, please contact us at:
ILLUME, Address: Banani, Dhaka, Bangladesh, Phone: +8801790-951999, Email: info@illume.com.bd
This policy was last updated on [02/12/2023].
